43 Hoole Road
Cheshire CH2 3NH
Telephone: (01244) 432511
Registered Manager: Melanie Hughes
Provider Name: Midshires Care Limited
Helping Hands has been providing companionship through to complex nursing-led live-in care to people across England and Wales since 1989 and is widely acknowledged to be the country’s most respected provider of the service.
As a values driven family business, we have worked tirelessly over the past 24 years to develop a flexible live in care service that places our customers at its heart. We achieve this through directly employing all of our care staff and training and developing our carers to deliver person centred care in a dignified and respectful way.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place between the 18 and 25 of October 2018. It was completed by one adult social care inspector and was announced. We gave the service one daysâ notice of the inspection site visit because it is small and we needed to be sure somebody would be in the office.
Before our inspection we reviewed the information we held about the service. This included the statutory notifications sent to us by the provider about incidents and events that had occurred at the service. A notification is information about important events which the service is required to send to us by law.
The provider had completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make. We used all of this information to plan how the inspection should be conducted.
We visited the office location on 18 October 2018 and spoke with the area manager, the providersâ head of care for the north, the manager, a member of the providers quality assurance team and two care staff. We reviewed nine peopleâs care records, three staff recruitment records and quality assurance documentation, accident and incident records and policies and procedures.
Following the visit to the office the provider sent us a range of additional information relating to the management of the service including a series of action plans they had implemented, copies of staff meeting minutes and a copy of a letter of apology that had been sent to people who used the service.
Between the 19 October and 25 October, we spoke with 8 people who used the service, five peopleâs relatives or representatives and five members of staff over the phone.
Last updated 08:09:47 22nd Jan 2019 - Update Now
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