88 Wood Street
North Yorkshire YO17 9BB
Telephone: (01653) 498007
Registered Manager: Cottam, Beverley Allison
Provider Name: Helping Hands Domiciliary Care Limited
Helping Hands are here to help with those chores you find difficult to do yourself. Our aim is to keep you in your own home, where you feel most comfortable for as long as possible.
We have a team of professional carers to assist you, as a more affordable alternative to a residential care home.
If all you need is an hour or two per week for some domestic chores and a bit of shopping or you need a visit four times a day to help you get dressed and meals provided with personal care in between then we can cater for all your needs.
Remember….. you are in charge of your own care package. We will tailor the service around YOUR needs.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection site activity started on 17 July and ended on 23 July 2018. The inspection was announced. The provider was given 48 hoursâ notice because the location provides personal care support to people living in the community and we needed to be sure someone would be available at the office location. The inspection was carried out by one adult social care inspector. Following the inspection site visit, an Expert by Experience contacted people who used the service and relatives to gain their views on the service provided.
As part of planning our inspection, we contacted Healthwatch and local authority safeguarding and quality performance teams to obtain their views about the service. Healthwatch is an independent consumer group, which gathers and represents the views of the public about health and social care services in England. We reviewed information we held about the service, including the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to tell us about within required timescales.
The provider sent us their Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used this information to help plan for the inspection.
During the inspection we reviewed a range of records. These included three people's care records containing care planning documentation, daily records and medicine records. We looked at three staff files relating to their recruitment, supervision, appraisal and training. We reviewed records relating to the management of the service and a wide variety of policies and procedures.
During the inspection we spoke with eight people who used the service and seven relatives to gain their views on the service provided. We also spoke with five members of staff including the registered manager who is also the provider.
Last updated 01:12:23 22nd Jan 2019 - Update Now
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