Helping Hands Domiciliary Care Limited

88 Wood Street
Norton
Malton
North Yorkshire YO17 9BB

Telephone: (01653) 498007

Registered Manager: Cottam, Beverley Allison
Provider Name: Helping Hands Domiciliary Care Limited

Care Types: Care in your HomeDementiaLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults


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Last updated 16 August 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection site activity started on 17 July and ended on 23 July 2018. The inspection was announced. The provider was given 48 hours’ notice because the location provides personal care support to people living in the community and we needed to be sure someone would be available at the office location. The inspection was carried out by one adult social care inspector. Following the inspection site visit, an Expert by Experience contacted people who used the service and relatives to gain their views on the service provided.

As part of planning our inspection, we contacted Healthwatch and local authority safeguarding and quality performance teams to obtain their views about the service. Healthwatch is an independent consumer group, which gathers and represents the views of the public about health and social care services in England. We reviewed information we held about the service, including the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to tell us about within required timescales.

The provider sent us their Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used this information to help plan for the inspection.

During the inspection we reviewed a range of records. These included three people's care records containing care planning documentation, daily records and medicine records. We looked at three staff files relating to their recruitment, supervision, appraisal and training. We reviewed records relating to the management of the service and a wide variety of policies and procedures.

During the inspection we spoke with eight people who used the service and seven relatives to gain their views on the service provided. We also spoke with five members of staff including the registered manager who is also the provider.

Last updated 01:12:23 22nd Jan 2019 - Update Now

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