Registered Manager: Beverley Mander
Provider Name: Midshires Care Limited
Helping Hands has been providing companionship through to complex nursing-led live-in care to people across England and Wales since 1989 and is widely acknowledged to be the country’s most respected provider of the service.
As a values driven family business, we have worked tirelessly over the past 24 years to develop a flexible live in care service that places our customers at its heart. We achieve this through directly employing all of our care staff and training and developing our carers to deliver person centred care in a dignified and respectful way.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 3 and 4 July 2017 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in.
The inspection team consisted of two inspectors and two experts by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the PIR and previous inspection reports, safeguarding records and other information received about the service. We reviewed notifications which had been sent to us by the provider. A notification is information about important events which the provider is required to tell us about by law.
During the inspection we spoke with 19 people who used the service and three relatives. We also spoke with 10 care staff, the head of care, compliance and risk officer and registered manager.
We reviewed a range of records about peopleâs care and how the service was managed. We looked at plans of care for five people which included specific records relating to peopleâs capacity to make decisions, health, choices, medicines and risk assessments. We looked at daily reports of care, incident and safeguarding logs, compliments, complaints and service quality audits. We looked at the training plan for 43 care workers and recruitment, supervision and training records for six staff members.
We asked the provider to send us further information after the visit. This information was sent.
Last updated 11:07:10 18th Apr 2018 - Update Now
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