12 Victoria Road
Dorset BH22 9HZ
Telephone: (01202) 088262
Registered Manager: Mark Klinkenberg
Helping Hands has been providing companionship through to complex nursing-led live-in care to people across England and Wales since 1989 and is widely acknowledged to be the country’s most respected provider of the service.
As a values driven family business, we have worked tirelessly over the past 24 years to develop a flexible live in care service that places our customers at its heart. We achieve this through directly employing all of our care staff and training and developing our carers to deliver person centred care in a dignified and respectful way.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 15 and 18 December 2017. The inspection was announced. The provider was given 48 hours' notice because the location provides a domiciliary care service to people in their own homes and we needed to be sure that someone would be at the office and able to assist us to arrange home visits.
The inspection was carried out by a single inspector and an expert by experience telephoned people to gather their views about the service. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service.
Inspection site visit activity started on 15 December and ended on 19 December. We visited the office location on 15 and 18 December to see the manager and office staff; and to review care records and policies and procedures. We visited people in their homes on 18 December and contacted some people by telephone on 19 December to gather their views.
Before the inspection we reviewed information we held about the service. We had not requested that the provider submit a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We gathered this information during the inspection. In addition we looked at notifications which the service had sent us. A notification is the means by which providers tell us important information that affects the running of the service and the care people receive. We also spoke with local commissioners to obtain their views about the service.
During the inspection we spoke with 10 people who used the service and three relatives. We also spoke with five members of staff, the registered manager and a regional manager. We spoke with a professional who had knowledge of the service.
We looked at a range of records during the inspection. These included seven care records and three staff files. We also looked at information relating to the management of the service including quality assurance audits, policies, risk assessments, meeting minutes and staff training records.
We requested that the registered manager send us an example of a capacity and best interestâs decision following the inspection and this was provided.
Last updated 10:38:52 14th Mar 2018 - Update Now
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