Helping Hands Newcastle

Helping Hands Newcastle

Newcastle I8 Business Centre
Unit 32 Lynnwood Terrace
Newcastle Upon Tyne
Tyne And Wear NE4 6UL

Telephone: (028) 4352 5880

Registered Manager: Angelea Hutchinson
Provider Name: Midshires Care Limited

Care Types: Care in your HomeDementiaDrug or Alcohol DependanceEating disorderLearning disability/autismMental HealthPhysical DisabilitySensory Impairment

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Last updated 5 September 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 27 June and 2 July 2018 and was announced. The inspection team consisted of one adult social care inspector and one assistant inspector. An adult social care inspector visited the registered office in Newcastle on 27 June and 2 July 2018. An assistant inspector sought feedback via telephone calls from people who used the service and their relatives on 11 July 2018.

Before the inspection we reviewed the information we held about the service. This included the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally required to let us know about.

The provider completed a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We contacted the local authority commissioners for the service, the local authority safeguarding team, the clinical commissioning group (CCG) and the local Healthwatch to gain their views of the service provided. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the feedback we received to inform the planning of our inspection.

During the inspection we spoke with four people and two relatives. We spoke with the registered manager, the provider’s head of homecare (North region), the provider’s quality partner, the care co-ordinator, a field care supervisor and two care assistants.

We reviewed three people's care records and three staff recruitment files. We reviewed medicine administration records for four people as well as records relating to staff training, supervisions and the management of the service.

Last updated 05:40:24 16th Jan 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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