Newcastle I8 Business Centre
Unit 32 Lynnwood Terrace
Newcastle Upon Tyne
Tyne And Wear NE4 6UL
Telephone: (028) 4352 5880
Registered Manager: Angelea Hutchinson
Provider Name: Midshires Care Limited
Helping Hands has been providing companionship through to complex nursing-led live-in care to people across England and Wales since 1989 and is widely acknowledged to be the country’s most respected provider of the service.
As a values driven family business, we have worked tirelessly over the past 27 years to develop a flexible live in care service that places our customers at its heart. We achieve this through directly employing all of our care staff and training and developing our carers to deliver person centred care in a dignified and respectful way.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 27 June and 2 July 2018 and was announced. The inspection team consisted of one adult social care inspector and one assistant inspector. An adult social care inspector visited the registered office in Newcastle on 27 June and 2 July 2018. An assistant inspector sought feedback via telephone calls from people who used the service and their relatives on 11 July 2018.
Before the inspection we reviewed the information we held about the service. This included the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally required to let us know about.
The provider completed a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We contacted the local authority commissioners for the service, the local authority safeguarding team, the clinical commissioning group (CCG) and the local Healthwatch to gain their views of the service provided. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the feedback we received to inform the planning of our inspection.
During the inspection we spoke with four people and two relatives. We spoke with the registered manager, the providerâs head of homecare (North region), the providerâs quality partner, the care co-ordinator, a field care supervisor and two care assistants.
We reviewed three people's care records and three staff recruitment files. We reviewed medicine administration records for four people as well as records relating to staff training, supervisions and the management of the service.
Last updated 12:06:21 18th Oct 2018 - Update Now
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