107 Dereham Road
Norfolk NR2 4HT
Telephone: (01603) 294391
Registered Manager: Rebecca Tresize
Provider Name: Midshires Care Limited
Care Types: Care in your Home • Dementia • Drug or Alcohol Dependance • Eating disorder • Learning disability/autism • Mental Health • Older People • Physical Disability • Supported Living • Younger Adults
Helping Hands has been providing companionship through to complex nursing-led live-in care to people across England and Wales since 1989 and is widely acknowledged to be the country’s most respected provider of the service.
As a values driven family business, we have worked tirelessly over the past 24 years to develop a flexible live in care service that places our customers at its heart. We achieve this through directly employing all of our care staff and training and developing our carers to deliver person centred care in a dignified and respectful way.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 3, 4 and 6 April and was announced. As the service operates from an office we needed to be sure that the registered manager and office staff would be available to speak with us. We carried out telephone calls to people using the service on 3 and 4 April and visited the office on 6 April. The inspection team consisted of one inspector.
As part of the inspection, we reviewed the information available to us about the home, such as the notifications that they had sent us. A notification is information about important events which the provider is required to send us by law.
During the inspection, we spoke with eight people and four relatives. We also spoke with six members of staff including the registered manager and three care staff, and two staff from the organisation. These were the head of home care for the east region and the national quality manager. We checked five peopleâs care records and five medicines administration records (MARs) and associated audits. We also checked records relating to how the service is run and monitored, such as quality assurance records.
Last updated 10:46:46 16th Aug 2018 - Update Now
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