75 Mutley Plain
Plymouth PL4 6JJ
Telephone: (01752) 522916
Registered Manager: Jacqueline Fairbrother
Care Types: Care in your Home • Dementia • Drug or Alcohol Dependance • Eating disorder • Learning disability/autism • Mental Health • Older People • Physical Disability • Sensory Impairment • Younger Adults
Helping Hands has been providing companionship through to complex nursing-led live-in care to people across England and Wales since 1989 and is widely acknowledged to be the country’s most respected provider of the service.
As a values driven family business, we have worked tirelessly over the past 27 years to develop a flexible live in care service that places our customers at its heart. We achieve this through directly employing all of our care staff and training and developing our carers to deliver person centred care in a dignified and respectful way.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was announced. It was undertaken by one inspector and two experts by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before our inspection we reviewed the information we held about the service. We reviewed notifications of incidents that the provider had sent us since the last inspection. A notification is information about important events, which the service is required to send us by law. In addition, we used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
We also contacted Healthwatch Plymouth, the local authority quality and service improvement team (QAIT), and commissioning team for the local authority, to ask if they had any feedback about the service. Where feedback was provided, it can be found throughout the inspection report.
We gave the service 48 hoursâ notice of the inspection visit because we needed to ensure that there would be someone in the office to support the inspection process. It also allows us to arrange to speak and visit people receiving a service in their own homes. Inspection site visit activity started on 16 April 2018 and ended on 07 May 2018. We visited the office location on 16 April 2018 and 07 May 2018.
During our inspection, we spoke with nine people and four relatives on the telephone to obtain their views and visited three people in their own homes. We also spoke with ten members of care staff, the registered manager, area manager, regional manager, and quality partner.
We looked at five support plans, training records, policy and procedures and the providerâs monitoring checks.
Last updated 08:13:08 19th Jul 2018 - Update Now
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