4 Hutcliffe Wood Road
South Yorkshire S8 0EX
Telephone: (0114) 205 0183
Registered Manager: Jessica Lewis
Provider Name: Midshires Care Limited
Helping Hands has been providing companionship through to complex nursing-led live-in care to people across England and Wales since 1989 and is widely acknowledged to be the country’s most respected provider of the service.
As a values driven family business, we have worked tirelessly over the past 27 years to develop a flexible live in care service that places our customers at its heart. We achieve this through directly employing all of our care staff and training and developing our carers to deliver person centred care in a dignified and respectful way.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 19, 20 and 23 July 2018 and was announced. We gave the service 48 hoursâ notice of the inspection visit because it is small and we needed to be sure the manager would be available. The inspection team was made up of one adult social care inspector and one assistant adult social care inspector.
The inspection activity started on 19 July 2018 and ended on 23 July 2018. We visited the office location on 19 July 2018 to see the manager, office staff, and to review care records and policies and procedures. On 20 July 2018 we visited people and their relatives at home. On 20 and 23 July we spoke with people who received a service from Helping Hands, Sheffield and their relatives over the telephone.
Before this inspection, we asked the registered provider to complete a Provider Information Return (PIR). This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. The previous manager completed the PIR. We used this information to help with the planning for this inspection and to support our judgements.
Prior to this inspection we reviewed the information we held about the service, which included correspondence we had received and any notifications submitted to us by the service. A notification must be sent to the Care Quality Commission every time a significant incident has taken place. For example, where a person who uses the service suffers a serious injury.
Prior to this inspection we contacted staff at Healthwatch, Sheffield and they had no concerns recorded. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.
During the inspection we spoke to three people to gain their views on the service they received. We spoke to four relatives. We spoke with the manager, the head of home care (North), the quality partner, the area manager and five members of care staff. We spent time looking at written records, which included four peopleâs care records, four staff personnel files and other records relating to the management of the service.
Last updated 04:16:40 10th Nov 2018 - Update Now
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