Suite 1 Wilmslow House
Cheshire SK9 5AG
Telephone: (01625) 241317
Registered Manager: Julia Worthington
Provider Name: Midshires Care Limited
Helping Hands has been providing companionship through to complex nursing-led live-in care to people across England and Wales since 1989 and is widely acknowledged to be the country’s most respected provider of the service.
As a values driven family business, we have worked tirelessly over the past 24 years to develop a flexible live in care service that places our customers at its heart. We achieve this through directly employing all of our care staff and training and developing our carers to deliver person centred care in a dignified and respectful way.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 15 and 16 March 2018 and was announced.
The provider was given 48 hoursâ notice prior to the inspection visit. Prior notice is provided because the location provides a domiciliary care service and we needed to be sure that staff would be available on the day.
The inspection team consisted of one adult social care inspector and an âExpert by Experienceâ. An âExpert by Experienceâ is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection visit we reviewed the information which was held on Helping Hands Wilmslow. This included notifications we had received from the registered provider such as incidents which had occurred in relation to the people who were being supported. A notification is information about important events which the service is required to send to us by law.
A Provider Information Return (PIR) was received prior to the inspection. This is the form that asks the provider to give some key information in relation to the service, what the service does well and what improvements need to be made. We also contacted commissioners and the local authority prior to the inspection. We used all of this information to plan how the inspection should be conducted.
During the inspection we spoke with the Interim Manager, quality partner, Head of Region, Area Manager, five members of staff, one person who was being supported and five relatives. We also spent time reviewing specific records and documents, including four care records of people who were receiving support, six staff personnel files, staff training records, medication administration records and audits, complaints, accidents and incidents, health and safety records, action plans, policies and procedures and other documentation relating to the overall management of the service.
Last updated 11:01:58 23rd Jan 2019 - Update Now
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