4 The Courtyard
Berkshire RG40 2AZ
Telephone: (0118) 911 5603
Registered Manager: Catherine Robinson
Provider Name: Midshires Care Limited
Helping Hands has been providing companionship through to complex nursing-led live-in care to people across England and Wales since 1989 and is widely acknowledged to be the country’s most respected provider of the service.
As a values driven family business, we have worked tirelessly over the past 24 years to develop a flexible live in care service that places our customers at its heart. We achieve this through directly employing all of our care staff and training and developing our carers to deliver person centred care in a dignified and respectful way.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on the 1 March 2017. It was carried out by two inspectors.
We gave the service 48 hoursâ notice of the inspection because it is office based and we needed to be sure that relevant staff would be available.
Before the inspection the registered manager completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the PIR and at all the information we had collected about the service. This included information received from health and social care professionals. We also looked at notifications the service had sent us. A notification is information about important events, which the service is required to tell us about by law.
We spoke with a wide range of staff including the registered manager, the care coordinator and the field care supervisor. In addition, we spoke with the quality and compliance manager for the company, the head of home care for the area and the staff trainer who were all present in the service during the inspection visit. We spoke on the telephone with eleven people andor their relatives about the quality of care they received. Email responses were received from two relatives of people. We requested feedback from a range of professionals who had contact with the service and received responses from a commissioner, a quality and contracts officer from the local authority and another care agency who worked in conjunction with Helping Hands Wokingham with a particular individual. We requested information via email from every staff member employed by the service and received six written replies.
We looked at six peopleâs records and documentation that was used by the service to monitor their care. In addition, we looked at four staff recruitment files of the most recently appointed staff. We also looked at staff training and other records used to measure the quality of the services.
Last updated 11:00:54 23rd Mar 2018 - Update Now
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