Unit 1D Enterprise House
Durham DL1 1LE
Telephone: (01325) 527650
OverallRead overall summary
'We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 3 and 15 May and was announced. We gave the service 48 hoursâ notice of the inspection visit because the location provides a domiciliary care service. We needed to be sure that someone would be in the office to support the inspection.
The inspection was carried out by one adult social care inspector.
Before the inspection we reviewed other information we held about the service and the provider. This included statutory notifications we had received from the provider. Notifications are changes, event or incidents the provider is legally obliged to send to CQC within required timescales. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
We also contacted the local Healthwatch, the local authority commissioners for the service and the local authority safeguarding team. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.
During the inspection we spoke with the registered manager, deputy manager and three coordinators and four members of staff. We also spoke with four people who used the service and two relatives.
At the locationâs office we viewed a range of records and how the service was managed. These included the care records of six people supported by the service, the recruitment records of four staff members and their training records, and records in relation to the management of the service including a range of policies and procedures.
Last updated 10:49:50 17th Aug 2018 - Update Now
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