34 - 36 Hoe Lane
Hertfordshire SG12 9NZ
Telephone: (01920) 644183
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2012, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.
The inspection was unannounced and carried out on 02 August 2017 by two inspectors and a specialist advisor. The specialist advisor had experience of working as a nurse and provided specialist advice on the nursing care being provided at Highfield Care Home. They had a specialism of elderly care, dementia and pressure care.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that requires them to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed other information we held about the service including statutory notifications. Statutory notifications include information about important events which the provider is required to send us by law.
During the inspection we spoke with nine people who lived at the home, four relatives, five staff members, two nurses, the activity coordinator, the chef, the deputy manager and the provider`s regional support manager. We also received feedback from social and health care professionals, stakeholders and reviewed the commissionerâs report of their most recent inspection.
We looked at care plans relating to eight people and two staff files in addition to records relating to the management of the service.
We carried out observations throughout the day and used the short observation framework tool (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us due to their complex needs.
Last updated 10:18:34 17th Apr 2018 - Update Now
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