Hill House Residential Home

Hill House Residential Home

Hill House
Little Somerford, Nr. Malmesbury
Chippenham
Wiltshire SN15 5BH

Telephone: (01666) 822363

Care Types: Care HomeOlder People


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Overall
Inadequate

Read overall summary
Last updated 16 December 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 18 and 19 October 2017 and was unannounced. On day one the inspection was carried out by two inspectors and a pharmacy inspector, on day two there were three inspectors.

Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the information in the PIR and also looked at other information we held about the home before the inspection visit.

During the inspection we spoke to nine people living at the home and two relatives. We spoke with 12 members of staff, the registered manager, operations director and one of the directors of the company. We also spoke with one health care professional.

We looked at the care and support records for 11 people. We also looked at records relating to the management of the service including the staffing rota, provider’s policies, incident and accident records and recruitment and training records. We observed care and support provided to people in the communal areas of the service.

Last updated 01:28:17 18th Apr 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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