Registered Manager: Peter Slaney
Provider Name: Bupa Care Homes (BNH) Limited
Care home beds: 40
Holyport Lodge Care Home is within large mature grounds in the pretty village of Holyport.
This elegantly converted and modernised Edwardian mansion offers homely accommodation while retaining some of its original features such as a grand staircase and traditional fireplaces.
The home is surrounded by extensive formal grounds with topiary, shrubs and a rose garden.
Bedrooms feature attractive furnishings and decor with ensuite facilities in most rooms, as well as a 24-hour call system. Most are single occupancy but some can accommodate couples.
As an enhanced service to our residents, weekly GP visits are conducted at Holyport Lodge Care Home, enabling our residents to receive regular, personalised medical reviews as part of our approach to person-centred care.
The home benefits from its own hairdressing salon, large communal lounges, and its own therapy room for visiting professionals.
Enjoying food is an important part of life. Residents can choose to dine in the pleasant dining room overlooking the well maintained garden or in the privacy of their own room. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at Holyport Lodge, staff discuss their personal preferences and dietary needs with them.
There’s a real sense of community at the home. An exciting programme of activities encourages residents to stay stimulated and active and includes musical afternoons, baking, gardening and quizzes. The staff work to discover what residents enjoy doing and the home’s social calendar is organised around those interests.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Our inspection took place on 31 May 2017 and 1 June 2017 and unannounced.
Our inspection was completed by an adult social care inspector, a pharmacist inspector a specialist advisor and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. Our Expert by Experience was familiar with the care of older people with dementia.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed information we already held about the service. This included previous inspection reports and notifications we had received. A notification is information about important events which the service is required to send us by law. We also looked at feedback we received from members of the public, the local authority, the clinical commissioning group (CCG) and the fire authority.
During the inspection we spoke with the regional director, regional support manager, registered manager and deputy manager. We also spoke with four registered nurses, 8 care workers, the maintenance person, the receptionist, the administrator, two kitchen staff and two activities coordinators.
We spoke with five people who used the service and two relatives. We looked at 12 sets of records related to peopleâs individual care needs. These included care plans, risk assessments and daily monitoring records. We also looked at five staff personnel files and records associated with the management of the service, including quality audits. We asked the provider to send further documents after the inspection and these were included as part of the evidence we collected.
We looked throughout the service and observed care practices and peopleâs interactions with staff during the inspection.
Last updated 07:43:49 18th Feb 2019 - Update Now
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