Registered Manager: Mandy Kerr
Home Instead Senior Care provides quality care at home for older people, helping them to stay happy and independent at home for as long as possible. Part of an award-winning network of over 170 other offices across the UK, we aim to provide care differently – based on building strong caring relationships with CareGivers matched to clients; calls of a minimum of an hour in length; CareGivers recruited on their caring nature and empathy, all of whom are given our own classroom training; no uniforms used.
Whether providing companionship and conversation over a cup of tea or a game of scrabble, to help with the shopping or cooking, to eventually more personal care, we can help.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 17 May 2017 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that the registered manager and other staff were available to speak to us on the day of the inspection. The inspection team consisted of one inspector.
Before the inspection we reviewed information we held about the service including any notifications, (a notification is information about important events which the service is required to send to us by law) and any complaints that we had received. The provider had submitted a Provider Information Return (PIR) before the inspection. A PIR asks the provider to give some key information about the service, what the service does well and any improvements they plan to make. This enabled us to ensure we were addressing any potential areas of concern at the inspection.
Before the inspection we spoke with people by telephone. We spoke with four people who use the service and two relatives. During the inspection we interviewed five members of staff and spoke with the registered manager and the provider. We looked at a range of documents including policies and procedures, care records for four people and other documents such as safeguarding, incident and accident records, medication records and quality assurance information. We reviewed staff information including recruitment, supervision and training information as well as team meeting minutes and we looked at the providers systems for allocating care visits and other information systems.
This was the first inspection for this provider since they were registered with CQC on 17 May 2016.
Last updated 11:04:57 16th Jul 2018 - Update Now
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