Manager: Fran EdwardsProvider Name: Blue Bay Home Care Limited
Home Instead Senior Care Wembley provides that precious gift of freedom, enabling people to remain at home where they’re most happy, safe and comfortable.
Families can enjoy the freedom to relax in the knowledge that their loved ones are in excellent hands, being cared for by the world’s leading home care company specialising in older age adults.
Our care is highly personalised, is built around the needs of the individual and always in accordance with your wishes. We visit when you want us to, at a time that is convenient to you and your family members. Our CAREGivers ensure that each individual is cared for with respect, dignity and compassion.
We regard it as a special privilege to look after people with love, care and compassion and our commitment to you is to provide the highest quality home care so that you feel confident and assured that your loved one is in very safe hands.
From a few hours a day, up to 24 hours 7 days a week, we offer a wide range of services that you can tailor around the needs and wishes of your family member. This could be for short term periods of respite care or convalescence or longer term to support them to live a fulfilled life in and around their own home.
Our non medical care includes:
- Companionship Services
- Home Help Services
- Personal Care Services
- Dementia Care Services
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, and to provide a rating for the service under the Care Act 2014.
One inspector carried out the announced inspection on 25 May 2017. We told the provider two days before our visit that we would be coming. We gave the provider notice of our inspection as we needed to make sure that someone was at the office in order for us to carry out the inspection.
Before we visited the service we checked the information that we held about the service and the service provider including notifications we had received from the provider about events and incidents affecting the safety and well-being of people.
During our inspection we went to the providerâs office. We reviewed six peopleâs care plans, five staff files, training records and records relating to the management of the service such as audits, policies and procedures.
We spoke with three people who used the service and one relative. We also spoke with seven members of staff including five care workers, the registered manager and the nominated individual. We also spoke with one care professional who raised no concerns about the service.
Last updated 03:13:51 11th Nov 2018 - Update Now
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