Home Instead Senior Care

Randolph House
37-41 Longshut Lane West
Cheshire SK2 6RX

Telephone: (0161) 480 0646

Care Types: Care in your HomeDementiaDrug or Alcohol DependanceEating disorderLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults

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Last updated 4 December 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. The service met all of the regulations we inspected against at our last inspection on 26 February 2013.

This inspection took place on the 4/5 August 2015 and was announced. The inspection was carried out by one inspector. We contacted the provider two working days before our visit and advised them of our plans to carry out a comprehensive inspection of the service. This was to ensure the registered manager and relevant staff would be available to answer our questions during the inspection process.

On this occasion we did not ask the provider to complete a provider information return (PIR) before our visit. A PIR is a document that asks the provider to give us some key information about the service, what the service does well and any improvements they are planning to make.

Before we visited the service we reviewed information that we held about the service and the service provider including information provided by the local commissioning group. No concerns had been raised about the service from this group.

During our inspection we spoke with the registered manager and provider. We spoke with three office workers, three caregivers (care workers) we spoke face to face with two people who used the service, and three relatives. We also contacted three people who used the service by telephone after our visit to the office.

We looked at a small sample of records which included the care records that belonged to four people who used the service, five employee personnel files, individual staff training records, a sample of quality monitoring records and records relating to how the service was managed.

Last updated 12:45:26 22nd May 2018 - Update Now

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