Home Instead Senior Care (Truro)

Home Instead Senior Care (Truro)

Kerns House, Unit 11
Threemilestone Industrial Estate
Cornwall TR4 9LD

Telephone: (01872) 224004
Website: www.homeinstead.co.uk/truro

Registered Manager: Hannah Webb
Provider Name: Kernow Care Services Limited

Care Types: Care in your HomeDementiaLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults

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Last updated 23 March 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 29 February 2016 and was announced. This meant we gave the provider notice of our intended visit to ensure someone would be available in the office to meet us.

The inspection team consisted of one adult social care inspector.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed previous inspection reports and other information we held about the home including any notifications. A notification is information about important events which the service is required to send us by law. In addition we sent survey questionnaires to 31 people supported by Home Instead, 31 friends and relatives, 21 members of staff and three community professionals; we received 15 responses from people who used the service, two from people’s relatives, six from staff members and one from a community professional.

During the inspection we reviewed three people’s care files, looked at four staff records and reviewed a range of policies and procedures. Following the inspection visit we spoke with three people who used the service and three relatives. We also spoke with five members of staff: the owner and the registered manager. We also spoke with an external healthcare professional.

Last updated 09:59:33 18th Apr 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »