Registered Manager: Rachael Birchall
Provider Name: Respect Our Elders Limited
We are very proud and privileged to provide quality home assistance services to enable older and vulnerable people to live independently, confidently and safely in their own homes, where they are most happy and comfortable.
Our support is personalised and tailored to meet the needs of our clients whether housekeeping, companionship or personal care. We visit when our clients want us to to fit into their normal daily routine, at a time that is convenient to them.
Our fantastic team of CAREGivers are appointed for their values and their qualities of compassion, empathy, trust and understanding. They are all highly trained through our award winning training programme and ongoing development and qualifications are encouraged.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 14 December 2016 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service for people in their own homes and we needed to make sure there would be someone in the office. The inspection was carried out by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
As part of the inspection we reviewed the information we held about the service, such as statutory notifications we had received from the provider. Statutory notifications are about important events which the provider is required to send us by law. We asked the local authority and Health Watch if they had information to share about the service provided. We used this information to plan the inspection.
During the inspection we spoke with three people who used the service and four relatives. We spoke with 10 staff which included the registered manager, the business manager, the administration worker, the care coordinator, the trainer and five care staff. We viewed two records which related to assessment of needs and risks. We also viewed other records which related to management of the service such as complaints, quality assurance processes and recruitment records.
Last updated 04:14:13 18th Apr 2018 - Update Now
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