Home Instead Senior Care (Taunton)

Home Instead Senior Care (Taunton)

Flook House
Belvedere Road
Taunton
Somerset TA1 1BT

Telephone: (01823) 211121
Website: www.homeinstead.co.uk/tauntonwestsomerset

Registered Manager: Fran Bradshaw
Provider Name: Happy at Home Ltd

Care Types: Care in your HomeDementiaLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory Impairment


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Last updated 22 October 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 05 and 06 September 2016. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure the registered manager would be available for the inspection. It also allowed us to arrange to visit people receiving a service in their own homes.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the information in the PIR and also looked at other information we held about the service before the inspection visit. At our last inspection of the service in August 2014 we did not identify any concerns with the care provided to people.

This inspection was carried out by one adult social care inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses or has used this type of care service.

Home Instead Senior Care provides personal care to people living in the areas of Taunton, Wellington, Wiveliscombe, Bridgwater and surrounding villages. At the time of this inspection they were providing personal care for 48 people. We visited four people in their homes and spoke with ten people and three relatives over the telephone. We received an email from one relative telling us of their experience following the inspection. We also spoke with four staff members as well as the registered manager and nominated individual.

We looked at records which related to people’s individual care and the running of the service. Records seen included six care and support plans, quality audits and action plans, three staff recruitment files and records of meetings and staff training.

Last updated 11:14:31 21st May 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Home Instead founder Kathy hugging her mother
Home Instead Senior Care (Taunton)Home Instead Senior Care (Taunton)Home Instead Senior Care (Taunton)