Home Sweet Home Care Agency Ltd

Unit 12, Brook Street
North Humberside YO25 6QP

Telephone: (01377) 255005

Care Types: Care in your HomeDementiaLearning disability/autismOlder PeoplePhysical DisabilityYounger Adults

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Last updated 17 March 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 30 January 2018 and 1 February 2018 and was announced. We gave the service 48 hours’ notice of the inspection visit because it is small and the registered manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

The inspection team consisted of two adult social care inspectors and telephone calls to people and their relatives who use the service were made by one expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection, we reviewed the information we held about the service. This included notifications we had received. A notification is information about important events such as accidents or incidents, which the provider is required to send us by law. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. The PIR was submitted within the required timescale.

We visited the office location on 30 January 2018 and spoke with the registered manager, the nominated individual, one senior care worker and five care workers. We visited three people who used the service in their own homes. Telephone calls to people and their relatives were made on 1 February 2018. We spoke with 11 people who provided feedback about the service they received.

The care records for three people who used the service were looked at. We also looked at other important documentation relating to people who used the service such as incident and accident records and medication administration records. We looked at how the service used the Mental Capacity Act 2005 to ensure that when people were assessed as lacking capacity to make their own decisions, actions were taken in line with the current legislation.

A selection of documentation relating to the management and running of the service was looked at. This included four staff recruitment files, training records, staff rotas, minutes of meetings with staff, complaints and quality assurance audits.

After the inspection, we contacted thirteen professionals who visit people who use the service to seek their views and opinions, none of whom provided feedback.

Last updated 07:06:59 23rd May 2018 - Update Now

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