Regus Building, 5th Floor, St Georges House
St Georges Way
Leicestershire LE1 1SH
Telephone: (0116) 201 4433
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This announced inspection took place on 1, 2, 6 and 7 February 2018. We gave the service 24 hoursâ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.
The Inspection site visit activity started on 2 February and ended on 7 February 2018. It included telephone calls to the relatives of the people using the service and telephone interviews with staff. We visited the office location on 1 February to see the manager and office staff; and to review care records and policies and procedures.
The inspection was undertaken by one inspector.
Before the inspection, we checked the information we held about the service including statutory notifications. A notification is information about important events that the provider is required to send us by law. Due to technical problems, we were unable to access and use the Provider Information Return which the provider had completed. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
We contacted the health and social care commissioners who monitor the care and support of people living in their own home to gain their feedback, and Healthwatch for their information about the service. Healthwatch is a consumer organisation that has statutory powers to ensure the voice of the consumer is strengthened and heard by those who commission, deliver and regulate health and care services.
During the inspection, we spoke to three relatives of the people who used the service, as the people themselves were unable to speak to us, three care staff, a care co-ordinator, the deputy manager and us.
We reviewed the care records of three people who used the service and three staff recruitment files. We also reviewed records relating to the management and quality assurance of the service.
Last updated 02:45:44 10th Sep 2018 - Update Now
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