Horizon Homecare

Horizon Homecare

386a Ashley Road
Dorset BH14 0AA

Telephone: (01202) 737456
Website: www.horizonhomecare.co.uk

Registered Manager: Kareen Rickman
Provider Name: Horizon Homecare (Southern) Ltd

Care Types: Care in your HomeDementiaDrug or Alcohol DependanceLearning disability/autismLive-in CareMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentSupported LivingYounger Adults

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Last updated 5 November 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 4,8 and 11 September 2015. One inspector undertook the inspection.

Before the inspection we reviewed the information we held about the service; this included incidents they had notified us about. We also contacted the local authority safeguarding and contract monitoring teams to obtain their views.

A Provider Information Return (PIR) had not been requested from the provider. This was because the inspection was brought forward due to some concerns that were raised with us. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We visited three people in their and homes and spoke with two other people on the telephone. We also spoke with five relatives and spoke with or had contact with six care workers and two professionals. We also spoke with the registered manager and office based staff who were involved in supporting people who used the service as well as the care workers. We looked at seven people’s care and medicine records in the office and the records in their homes, with their permission, of the people we visited. We saw records about how the service was managed. This included four staff recruitment and monitoring records, staff schedules, audits and quality assurance records as well as a wide range of the provider’s policies, procedures and records that related to the management of the service.

Last updated 09:20:02 14th Mar 2018 - Update Now

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