Horizon Homecare

Horizon Homecare

386a Ashley Road
Parkstone
Poole
Dorset BH14 0AA

Telephone: (01202) 737456
Website: www.horizonhomecare.co.uk

Registered Manager: Kareen Rickman
Provider Name: Horizon Homecare (Southern) Ltd

Care Types: Care in your HomeDementiaDrug or Alcohol DependanceLearning disability/autismLive-in CareMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentSupported LivingYounger Adults


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Last updated 22 June 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 19 and 26 April 2018, with telephone calls to a sample of people who use the service during the week commencing 8 May 2018. We announced the inspection on 13 April 2018. We gave the service this short notice so that they could update their list of people who would be willing for us to visit or telephone them.

The inspection was undertaken by an adult social care inspector, an assistant inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Inspection site visit activity started on 19 April 2018 and ended on 1 June 2018. It included shadowing care staff while they visited people, although we did not observe intimate care. We spoke with six people and two relatives in their homes, six care workers, six office-based staff, the deputy manager and the registered manager. We also telephoned 12 people who received a service and seven relatives. We visited the office location on 19 and 26 April 2018 and 1 June 2018 to see the manager and office staff; and to review care records and policies and procedures. We reviewed five people’s care records, including assessments, care plans, care records and medicines administration records. We also reviewed four staff files, staff schedules, audits and quality assurance records.

Before the inspection we reviewed the information we held about the service. This included incidents they had notified us about. We also obtained feedback from two local authority contract monitoring teams. A Provider Information Return had not been requested within the year prior to the inspection. A Provider Information Return is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

Last updated 09:34:07 15th Jul 2018 - Update Now

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