Manager: Chimwemwe Mukonoweshuro
We aim to provide excellent quality domiciliary support, through friendly, person centred informed partnerships, with the goal of giving our service users independence and reablement, dignity and respect.
We believe our mission is to enrich lives. That begins with every life we encounter: Our employess, our patients and those who love and care for them.
Living by our mission is what makes us a top choice for excellent home care.
Please contact us on 01302 459716 / 0330 1226807 / 07723 316328 for more information and availability on our services.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection included a visit to the agencyâs office on 23 July 2018. To make sure the registered manager was available to assist in the inspection they were given short notice of the visit, in line with our current methodology for inspecting domiciliary care agencies. The inspection was carried out by an adult social care inspector.
To help us to plan and identify areas to focus on during the inspection we considered all the information we held about the service. This included information gained from people who had contacted CQC to share their experiences about the service. We also requested the views of other agencies that worked with the service, such as service commissioners and Healthwatch Doncaster. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.
We spoke with three people who used the service and four relatives to gain their opinion on how the service was operating. We also spoke with the registered manager, the business manager and two care workers employed by the service. This was carried out either face to face or on the telephone.
We looked at documentation relating to people who used the service, staff and the management of the service. This included two peopleâs care records, including medication records, four staff recruitment files, training and support documentation. We also looked at how the agency gained peopleâs views on the service provided, as well as checks made to ensure company policies were being followed.
Last updated 10:10:55 8th Nov 2018 - Update Now
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