32 – 34 Rosemary Street
North Nottinghamshire Business Centre
Nottinghamshire NG18 1QL
Telephone: (01623) 272722
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We inspected the service on 28 September 2017. The provider was given two daysâ notice because the location provides a domiciliary care service and we wanted to make sure people and staff were available to speak with us.
We used a range of different methods to help us understand peopleâs experience. We made telephone calls to three people, two relatives, spoke with three staff and the registered manager and provider. We used this information to make a judgement about the service.
The provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. As part of our planning we reviewed the information in the PIR. We reviewed information we held about the service. This included statutory notifications the registered manager had sent us and information received from people that used the service. A statutory notification is information about important events which the provider is required to send to us by law.
We looked at five peopleâs care records to see if these were accurate and up to date. We also looked at records relating to the management of the service including quality checks.
Last updated 07:21:44 15th Jul 2018 - Update Now
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