Provider Name: Kettlewell House Limited
Care home beds: 29
Care Types: Care Home with Nursing • Care in your Home • Dementia • Dementia • Drug or Alcohol Dependance • Eating disorder • Housing with Care • Mental Health • Mental Health • Older People • Older People • Physical Disability • Physical Disability • Sensory Impairment • Sensory Impairment • Younger Adults
Relationship Centred Nursing Care
Kettlewell House is a charming Tudor style home in a quiet residential area near Woking town centre. It provides nursing care for physically frail older people and those with dementia type illnesses in a recently refurbished building with attractive grounds. There is a choice of nursing home bedrooms or larger Care Suites.
Kettlewell House provides for specialist nursing care for people with dementia.
The home offers a caring and secure environment conducive to meeting residents’ mental and physical needs. The care provision is led 24/7 by Registered Nurses, who are supported by a team of well trained care assistants.
We seek to build strong relationships between residents, relatives and staff and, with this in mind, some of our initiatives are as follows:
- Secure on-line access to Care Plans and Daily Reports to relatives and friends (subject to the necessary consents) This helps relatives and friends to maintain on-going contact and to maintain much stronger relationships with both the residents and staff.
- Residents’ Life Stories: These help us to get to know the residents better and they empower residents to talk about their memories and give them a chance to contribute and feel involved.
- Contact with wider family & friends: When residents move into care, it is often difficult for relationships with their wider family and friends to be maintained. In order to help them to keep in touch, we have developed a Social Networking System specially for residents’ children and grand-children.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 30 November 2016 and was unannounced. The inspection team consisted of three inspectors and an expert by experience. An expert by experience is someone who has had experience of caring or living with someone who would use this type of service.
Before the inspection we reviewed the evidence we had about the service. This included any notifications of significant events, such as serious injuries or safeguarding referrals. Notifications are information about important events which the provider is required to send us by law. We also reviewed the Provider Information Return (PIR) submitted by the registered manager. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we spoke with four people who lived at the service and five relatives. If people were unable to express themselves verbally, we observed the care they received and the interactions they had with staff. We spoke with six staff, including the registered manager. We looked at the care records of four people, including their assessments, care plans and risk assessments. We checked how medicines were managed and the records relating to this. We looked at four staff recruitment files and other records relating to staff support and training. We also checked records used to monitor the quality of the service, such as the providerâs own audits of different aspects of the service.
The last inspection of the service took place on 14 and 15 January 2016 where we identified six breaches of regulation.
Last updated 02:51:40 20th Apr 2018 - Update Now
To view the latest inspection report compiled by the CQC please click here »