Kettlewell House Limited, Kettlewell Hill
Surrey GU21 4HX
Telephone: (01483) 221900
Care Types: Care Home with Nursing • Care in your Home • Dementia • Dementia • Drug or Alcohol Dependance • Eating disorder • Housing with Care • Mental Health • Mental Health • Older People • Older People • Physical Disability • Physical Disability • Sensory Impairment • Sensory Impairment • Younger Adults
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 30 November 2016 and was unannounced. The inspection team consisted of three inspectors and an expert by experience. An expert by experience is someone who has had experience of caring or living with someone who would use this type of service.
Before the inspection we reviewed the evidence we had about the service. This included any notifications of significant events, such as serious injuries or safeguarding referrals. Notifications are information about important events which the provider is required to send us by law. We also reviewed the Provider Information Return (PIR) submitted by the registered manager. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we spoke with four people who lived at the service and five relatives. If people were unable to express themselves verbally, we observed the care they received and the interactions they had with staff. We spoke with six staff, including the registered manager. We looked at the care records of four people, including their assessments, care plans and risk assessments. We checked how medicines were managed and the records relating to this. We looked at four staff recruitment files and other records relating to staff support and training. We also checked records used to monitor the quality of the service, such as the providerâs own audits of different aspects of the service.
The last inspection of the service took place on 14 and 15 January 2016 where we identified six breaches of regulation.
Last updated 02:09:17 15th Jul 2018 - Update Now
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