Kings Bromley Care Home

Kings Bromley Care Home

Manor Park
Kings Bromley
Burton On Trent
Staffordshire DE13 7JA

Telephone: (01543) 472552

Registered Manager: Rosemary Alison Howell
Provider Name: RDCP Care One Limited
Care home beds: 55

Care Types: Care Home with NursingDementiaMental HealthOlder PeoplePhysical DisabilitySensory Impairment

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Last updated 21 December 2017

We carried out this inspection visit under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

At our last inspection in February 2016, the previous provider was not in breach of any regulations, however there were aspects of care which we asked the provider to make improvements on. These related to the reporting of some incidents which could have been a safeguarding concern and insufficient staffing to support people’s needs. We reported on these in our last report. During this inspection, we found that the new provider had taken note of our comments and made the necessary improvements. However, we identified the provider needs to improve on how they respond to people’s needs in some instances.

Kings Bromley Care Home is a ‘care home.’ People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The care home is registered to accommodate 47 people in one adapted building; on the day of our inspection 36 people were using the service. The home is situated at the end of a private lane and has open views. All the outdoor spaces were secure and access to these areas was available. The property had an open reception which was also the location for the manager’s office and a visitor’s toilet. The home was then accessed by key pad entry. The home had of a large ground floor which flowed in a circle, so that people could walk around the home. Upstairs there were six bedrooms which had been refurbished. There were two lounge areas and an open dining area.

Our inspection site visit took place on 13 November 2017, and was unannounced. The team consisted of one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

The inspection was informed by information we held about the service and the provider. This included notifications that the provider had sent to us about incidents at the service, and information that we had received from the public. We also spoke with the local authority who provided us with their current monitoring information. We used this to formulate our inspection plan.

On this occasion, we had not asked the provider to send us a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. However, we offered the provider the opportunity to share information they felt relevant with us at the inspection visit.

We spoke with three people who used the service and four relatives. Some people were unable to tell us their experience of their life in the home, so we observed how the staff interacted with people in communal areas. We also spoke with three members of care staff, two activity coordinators, two domestics, the maintenance person, the deputy and the registered manager. We looked at a range of information, which included the training records to see how staff were trained, and care records for three people who used the service. We also looked at the systems the provider had in place, these included audits in relation to care plans, medicines, accidents and incidents. We also reviewed maintenance records and meetings between the staff, and feedback from people using the service and relatives. We reviewed any complaints and compliments received by the service and any other documents which related to the continuous monitoring of the home to drive improvement.

Last updated 06:12:53 19th Apr 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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