Knappe Cross Care Centre

Knappe Cross Care Centre

Brixington Lane
Devon EX8 5DL

Telephone: (01395) 263643

Registered Manager: Nicola Farley
Provider Name: Ashdown Care Limited
Care home beds: 42

Care Types: Care Home with NursingOlder People

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Last updated 13 September 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 4 and 19 July 2017. The first day of the inspection was unannounced and carried out by an adult social care inspector, a specialist advisor who was an occupational therapist and an expert by experience. An expert by experience is a person who has personal experience of caring for someone who uses this type of care service. We announced the second day of our visit so we could be sure the new manager was available. On this day only the adult social care inspector visited.

Knappe Cross Care Centre provides care and accommodation for up to 42 people. On the first day of the inspection there were 30 people staying at the service.

Prior to the inspection we reviewed information we held on our systems. This included reviewing whether any statutory notifications had been submitted to us. A notification is information about important events which the service is required to tell us about by law. We had asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider had completed this in May 2017.

We met the majority of people who lived at the service and received feedback from nine people who were able to tell us about their experiences. We spent time in communal areas observing the staff interactions with people and the care and support delivered to them. We also spoke with two visitors to ask their views about the service.

We spoke and sought feedback from 12 staff, including the new manager, nurses, care workers, cooks, kitchen staff, maintenance person and laundry person. We also spoke with the provider’s representative referred at the service as the operations manager.

We reviewed information about people’s care and how the service was managed. These included four people’s care records and five people’s medicine records, along with other records relating to the management of the service. This included staff training, support and employment records, quality assurance audits and staff rotas. We contacted the local authority safeguarding team, health and social care professionals and commissioners of the service for their views. We received a response from two of them.

Last updated 03:17:48 17th Oct 2018 - Update Now

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Knappe Cross Care