Knightsbridge Lodge

Knightsbridge Green
Knightsbridge
Cheltenham
Gloucestershire GL51 9TA

Telephone: (01242) 680168

Registered Manager: Nicholas Coates
Provider Name: Kudos Care (UK) Limited
Care home beds: 23

Care Types: Care HomeOlder People


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Last updated 28 February 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 28 December 2017, 2 and 3 January 2018, was unannounced and carried out by one inspector. Prior to the inspection visit we reviewed information we held about the service. All statutory notifications, received since the last inspection on 3 and 5 September 2016, were reviewed. These contained information about incidents and events that had taken place, which the provider must legally inform us about. We used information the provider sent us in the Provider Information Return (PIR) to help plan the inspection. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection visit we observed the support being provided to people. We spoke with six people who lived in the home including one relative. We inspected five people’s care files which contained pre-admission assessments, care plans, risk assessments and other relevant care records. We reviewed records and documents relating to the care of people who lacked mental capacity; one of which had authorised Deprivation of Liberty Safeguards (DoLS) in place. We spoke with the registered manager, deputy manager, a senior care assistant, two care assistants, a cook and the activities co-ordinator. We also spoke with two practitioners from the NHS Rapid Response Team and sought the views of two other health care professionals. Two representatives of the provider were present throughout the inspection visit and were present at the inspection feedback.

We looked at records pertaining to the management of the home. These included three staff recruitment files, the staff training record, a selection of audits and two policies. We reviewed the maintenance records and various service certificates. We also reviewed complaint records. We attended two staff handover meetings. We visited all areas, inside and outside of the building, which were accessible to people. We read the compliments which had been forwarded to the staff.

Last updated 04:49:11 17th Apr 2018 - Update Now

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