Registered Manager: Carol Woodliffe
Provider Name: Knights Care (2) Limited
Care home beds: 90
Ladysmith Care Home is a purpose built 90 bed care facility. Owned and operated by Knights Care (2) Ltd, a family run business that has been in the care industry for many years. Ladysmith Care Home provides Residential Care and Dementia Care, we also provide respite care which can provide much needed relief for those caring for a family member at home. Residents enjoy 24 hour care from the friendly and experienced staff who strive to meet the needs and wishes of every individual in a person centred manner. Everyone benefits from state of the art facilities.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 17 September 2018 and was unannounced. The inspection team consisted of two inspectors and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert-by-experience had expertise in caring for an older relative who lived with dementia.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also checked our systems for any notifications that had been sent in as these would tell us how the provider managed incidents and accidents that affected the welfare of people who used the service.
Prior to the inspection, we contacted various agencies for information. These included local authority safeguarding and contracts and commissioning teams.
We spent time in communal areas and observed how staff interacted with people who used the service throughout the day and at lunchtime. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We spoke with nine people who used the service and three people who were visiting their relatives. We spoke with the provider, the deputy manager and four members of the care staff team. We also spoke with an activity coordinator, a cook and a visiting health professional.
We looked at four care files which belonged to people who used the service. We also looked at other important documentation relating to them such as medication administration records (MARs) for 31 people and monitoring charts for food, fluid intake, weights, wound care and pressure relief. We looked at how the service used the Mental Capacity Act 2005.
We looked at a selection of documentation relating to the management and running of the service. These included four staff recruitment files, training records, the staff rota, minutes of meetings with staff and people who used the service, quality assurance audits, complaints management and maintenance of equipment records. We completed a tour of the environment.
Last updated 10:43:44 22nd Jan 2019 - Update Now
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