Leah Lodge Care Home

Leah Lodge Care Home

Leah Lodge
Blessington Road
Blackheath
London SE13 5EB

Telephone: (020) 8318 2272
Website: www.cinnamoncc.com/luxury-care-homes/leah-lodge

Registered Manager: Roy Smith

Care Types: Care HomeDementiaOlder PeoplePhysical Disability


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Overall
Requires improvement

Read overall summary
Last updated 23 February 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This is the first comprehensive inspection of the service since registration with the Care Quality Commission on 3 December 2016.

The inspection was carried out on 19 and 20 December 2017 by three inspectors and two experts by experience on the first day and one inspector who returned on the second day. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Prior to the inspection, we reviewed the information we held about the service including notifications. Statutory notifications include information about important events, which the provider is required to send us by law. We reviewed the Provider Information Return (PIR) form sent to us. A PIR is a document that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information to plan the inspection.

During our inspection, we spoke with 15 people using the service and six of their relatives and one visiting healthcare professional. We also spoke with seven members of care staff, a student on work placement, one laundry assistant, an administrator, home admissions advisor, head chef, head of housekeeping, head of activities, maintenance manager, deputy manager, operational support manager, sales and marketing support manager and the registered manager.

We undertook general observations and formal observations of how staff treated and supported people throughout the service. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We looked at 10 people’s care records, their risk assessments and 12 medicine administration records. We reviewed information about the management of the service including safeguarding reports, incident records, complaints and policies and procedures.

We looked at 15 staff files that included recruitment, training and supervisions and medicine competency assessments. We reviewed feedback the service had received from people using the service and their families.

After the inspection, we received feedback from five health and social care professionals.

Last updated 11:16:33 22nd May 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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