84 Coombe Road
Surrey CR0 5RA
Care Types: Care Home with Nursing • Dementia • Drug or Alcohol Dependance • Eating disorder • Learning disability/autism • Mental Health • Older People • Physical Disability • Sensory Impairment • Younger Adults
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. This inspection took place on 9 February 2018 and was unannounced. The inspection was conducted by a single inspector.
Before the inspection we reviewed the information we held about the service including the Provider Information Return. This is information we require providers to send to us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also looked at reports from previous inspections and statutory notifications submitted by the provider. Statutory notifications contain information providers are required to send us about significant events that take place within services.
During the inspection, some people were unable to share their experiences with us due to their complex communication needs. In order to understand their experiences of using the service we observed staff carrying out care and support and the way they interacted with people. We spoke with five people using the service, two relatives as well as the provider, the registered manager and three members of staff. We looked at six peopleâs care records, three staff files, medicines administration records (MAR) for three people and other records relating to the management of the service.
Last updated 07:32:12 9th Jul 2018 - Update Now
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