CHD Living Longdene Homecare South-West Surrey

Capital House
106 Meadrow
Surrey GU7 3HY

Telephone: (01483) 413131

Registered Manager: Rebecca Page
Provider Name: Longdene Homecare Limited

Care Types: Care in your HomeOlder People

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Last updated 8 February 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We visited Longdene Homecare Ltd South West Surrey on 16 December 2016 and returned to review further information on 29 December 2016. We gave 24 hours’ notice of our inspection since the registered manager was sometimes away from the office and we wanted to be sure that they were available. The inspection was carried out by a single inspector.

We used a range of methods to help us to understand the experiences of people who used the service. We reviewed records held by the service that included the care records for 19 people receiving care and support and 10 staff records, along with records relating to the management of the service. We spoke with the registered manager, two care co-ordinators, a newly appointed service manager, and four care staff members. We were also able to speak with 17 people who used the service and one family member.

Before our inspection we looked at the information that we held about the service. This included previous inspection reports, notifications, enquiries and other information that that we had received from the service. We also reviewed the Provider Information Return (PIR). This is a form that asks the provider to give key information about the service, what the service does well, and the improvements that they plan to make.

Last updated 12:36:41 18th Apr 2018 - Update Now

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