Registered Manager: Rebecca Page
Provider Name: Longdene Homecare Limited
At Longdene Homecare, we understand that independence is of paramount importance and a welcome, affordable alternative to a care home admission.
That is why our approach to care focuses on the individual to ensure your wishes, aspirations and expectations are met. Staff are encouraged to concentrate on your abilities rather than your disabilities to enable you to continue living your life your way.
We provide care to people of all ages including people with Learning Disabilities, Physical Disabilities and other Special Needs. Care ranges from thirty minute visits at any time of day, right through to full-time live-in care.
We provide care to people of all ages including people with Learning Disabilities, Physical Disabilities and other Special Needs. Care ranges from thirty minute visits at any time of day, right through to full-time live-in care. With Longdene support workers based across South London and the Home Counties, we are sure to meet your every need.
Our personalised care and support packages are based on each individual’s wishes, desires and goals. This transparent approach to care, combined with clear, on-going communication is what allows us to cater for a wide range of conditions.
Care is delivered by our support workers who are trained to conduct themselves in a polite, courteous and sensitive manner giving families comfort in the knowledge that their loved ones are well looked after.
Longdene Homecare directly employs every support worker who is vetted, trained and regularly supervised to ensure that the care and support you receive is of the highest standard.
At Longdene, we believe that homecare is a positive way for you to retain your independence with the reassurance of professional care when and where you need it.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We visited Longdene Homecare Ltd South West Surrey on 16 December 2016 and returned to review further information on 29 December 2016. We gave 24 hoursâ notice of our inspection since the registered manager was sometimes away from the office and we wanted to be sure that they were available. The inspection was carried out by a single inspector.
We used a range of methods to help us to understand the experiences of people who used the service. We reviewed records held by the service that included the care records for 19 people receiving care and support and 10 staff records, along with records relating to the management of the service. We spoke with the registered manager, two care co-ordinators, a newly appointed service manager, and four care staff members. We were also able to speak with 17 people who used the service and one family member.
Before our inspection we looked at the information that we held about the service. This included previous inspection reports, notifications, enquiries and other information that that we had received from the service. We also reviewed the Provider Information Return (PIR). This is a form that asks the provider to give key information about the service, what the service does well, and the improvements that they plan to make.
Last updated 12:36:41 18th Apr 2018 - Update Now
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