Luton Friendship Homecarers

92 Hastings Street
Bedfordshire LU1 5BH

Telephone: (01582) 736157

Registered Manager: Nigel McNeil
Provider Name: Luton Friendship Homecarers

Care Types: Care in your HomeMental HealthOlder PeoplePhysical DisabilitySupported LivingYounger Adults

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Last updated 21 April 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 30 March 2016 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to ensure that somebody would be available at their registered office. The inspection was carried out by one inspector and an expert-by-experience who made phone calls to people using the service on the 31 March. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information available to us about the service, such as the notifications that they had sent us. A notification is information about important events which the provider is required to send us by law. We also reviewed the reports from local authority monitoring visits.

During the inspection we spoke with five people who used the service and six of their relatives. We spoke with four members of staff, the deputy manager and registered manager. We looked at eight care plans which included risk assessments, guidelines, healthcare information and records relating to medicines. We looked at seven staff files including recruitment information, training, supervision and induction records. We also looked at quality audits, satisfaction surveys, minutes of meetings and complaints received by the service. We reviewed information on how the quality of the service was monitored and managed.

Last updated 11:46:04 21st May 2018 - Update Now

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