Mandale Care Home

136 Acklam Road
Stockton On Tees
Cleveland TS17 7JR

Telephone: (01642) 674007

Care Types: Care Home with NursingDementiaOlder People

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Requires improvement

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Last updated 4 July 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This unannounced comprehensive inspection took place on 3 May 2018 and 9 May 2018 and was carried out by one adult social care inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. We contacted the commissioners of the relevant local authority, the local authority safeguarding team, the fire service and other professionals who had worked with the service

Before the inspection we reviewed all the information we held about the service, which included notifications submitted to CQC by the provider. Notifications are changes, events or incidents the provider is legally obliged to send us within required timescales.

During the inspection we spoke with nine people who used the service and we also spoke to four relatives of people using the service. We reviewed a wide range of records, this included five people’s care records and five people’s medicines records. We looked at four staff recruitment files, including supervision, appraisal and training records, records relating to the management of the service and a wide variety of policies and procedures. We spent time observing people in the communal areas of the service.

We spoke with14 members of staff, including the manager, the deputy manager, six care staff, an activities co-ordinator, the handyperson, a housekeeper and two catering staff. We also spoke to the provider’s regional director.

Last updated 12:38:26 12th Dec 2018 - Update Now

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