Manor Care Centre

Manor Care Centre

Fen Road
East Kirkby
Lincolnshire PE23 4DB

Telephone: (01790) 763381

Provider Name: Halcyon Care Limited
Care home beds: 41

Care Types: Care HomeDementiaMental HealthOlder People

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Last updated 27 June 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered persons continued to meet the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.

Before the inspection, the registered persons completed a Provider Information Return (PIR). This is a form that asks them to give some key information about the service, what the service does well and improvements they plan to make. We also examined other information we held about the service. This included notifications of incidents that the registered persons had sent us since our last inspection. These are events that happened in the service that the registered persons are required to tell us about. We also invited feedback from the local authority who contributed to the cost of some of the people who lived in the service. We did this so that they could tell us their views about how well the service was meeting people’s needs and wishes.

We visited the service on 17 May 2017 and the inspection was unannounced. The inspection team consisted of an inspector and an expert by experience. An expert by experience is a person who has personal experience of using this type of service.

During the inspection visit we spoke with nine of the people who lived in the service and with two relatives. We also spoke with two senior care staff, two care staff, an activities coordinator and a chef. In addition, we met with the registered manager and the operations manager. We observed care that was provided in communal areas and looked at the care records for four of the people who lived in the service. We also looked at records that related to how the service was managed including staffing, training and quality assurance.

In addition, we used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not speak with us.

After our inspection visit spoke by telephone with a further relative.

Last updated 12:45:03 21st May 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Manor Care Centre