Watford WD5 0BQ
Telephone: (01923) 261190
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2012, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.
The inspection was carried out on 05 November 2015 by two inspectors and was unannounced. Before the inspection, the provider to completed a Provider Information Return (PIR). This is a form that requires them to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed other information we held about the service including statutory notifications. Statutory notifications include information about important events which the provider is required to send us.
During the inspection we spoke with 8 people who lived at the home, three relatives, five staff members, the manager and deputy manager. We also received feedback from health and social care professionals and reviewed the commissionerâs report of their most recent inspection by the local authority. We looked at care plans relating to four people and two staff files. We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us due to complex health needs.
Last updated 11:23:43 17th Mar 2018 - Update Now
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