Registered Manager: Julie Greaves - Acting Home Manager
Provider Name: T M Kelly
Care home beds: 42
Margaret House Residential and Dementia Care home was established by the Kelly family in 1975. We are proud to have been voted 1 of the Top 20 care homes in the East of England. This is because living at Margaret House is about so much more than just our great facilities. From the moment you walk through the door, you sense our wonderful atmosphere and you and your relatives can relax in the knowledge that you will be happy, safe and secure. With 42 ensuite rooms, in either our new wing or the original house, we will have a room to suit your needs and for you to make your new home.
Everything we do is based around you – we have the time to spend with you doing the things you like, whether that’s baking a cake, gardening or doing the daily crossword, as well as the time to talk, whenever you, or your relatives just want a chat.
With innovative facilities, such as a ‘magic table’ providing specialist dementia games, sensory baths and a skype lounge, as well as a café, hairdressers and cinema we are determined to stay at the forefront of providing the best environment, supported by the best staff, to provide you with the lifestyle that you deserve.
Please contact us to arrange a personal tour to see for yourself what life is like at Margaret House. Respite and Long Stays available.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 31 October 2017 and was unannounced. The inspection team was formed of one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of service.
Before our inspection we reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us. We also reviewed the provider information return (PIR) submitted to us 06 October 2017. This is information that the provider is required to send to us, which gives us some key information about the service and tells us what the service does well and any improvements they plan to make.
During the inspection we observed staff support people who used the service, we spoke with six people who used the service, four staff members, a unit manager, representatives of the senior management team and the provider. We spoke with relatives of three people who used the service to obtain their feedback on how people were supported to live their lives.
We received feedback from a visiting health professional. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We reviewed care records relating to four people who used the service and other documents central to people's health and well-being. These included staff training records, medication records and quality audits.
Last updated 12:12:59 21st May 2018 - Update Now
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