Registered Manager: Katy Hughes
Provider Name: Care UK Community Partnerships Ltd
Care home beds: 60
Mildenhall Lodge is a modern, luxury care home close to the centre of Mildenhall in Suffolk, offering personalised residential, dementia and nursing care for older people.
Everything about Mildenhall Lodge is focused on enabling residents to get the most out of every day. The care team works hard to get to know each resident when they move in, as well as the family, putting together a care plan that is as individual as the person. They even learn about their interests, likes and dislikes, in order to plan activities and menus.
The home has great facilities, including a choice of lounges and areas for hobbies. There is a coffee shop that truly is the heart of the home, giving space for residents to catch up with family and friends, and even a hair salon and a cinema room.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 15 November 2017 and was unannounced. The inspection team consisted of two inspectors and a specialist advisor. The specialist advisor was a nurse.
Before the inspection, we requested that the provider complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This was received from the provider.
We also reviewed information that we held about the service. Providers are required to notify the Care Quality Commission about events and incidents that occur including unexpected deaths, injuries to people receiving care and safeguarding matters. Before the inspection we reviewed information that we held about the service such as notifications, which are events which happened in the service that the provider is required to tell us about, and information that had been sent to us by other agencies. We also contacted commissioners (who fund the care for some people) of the service and asked them for their views.
We looked at the care records of four people in detail to check they were receiving their care as planned. We also looked at records including staff recruitment files, training records, meeting minutes, medication records and quality assurance records. We spoke with ten people who live in the home, seven members of care staff, a nurse, the chef, maintenance staff member, the deputy manager and the registered manager as well as one of the regional managers of the provider company. We also spoke with relatives of six people currently living in the home and another visitor.
Last updated 10:09:59 18th Apr 2018 - Update Now
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