Registered Manager: Lynn Randall
Provider Name: WCS Care Group Limited
Care home beds: 15
At Mill Green we have created an atmosphere that encourages friendship and socialising in a warm, homely and welcoming environment.
Mill Green provides a long term home for some of our residents. For others, we provide rehabilitation, respite and short term residential care. Many of our residents have physical disabilities or long term conditions, sometimes accompanied by visual or hearing impairment, acquired brain injury and cognitive or learning disabilities
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 9 and 10 June 2016 and was unannounced. The inspection was undertaken by one inspector. The provider completed a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed the information we held about the service. We looked at information received from relatives, the local authority commissioners and the statutory notifications the registered manager had sent us. A statutory notification is information about important events which the provider is required to send to us by law. Commissioners are people who work to find appropriate care and support services which are paid for by the local authority.
We spoke with four people and three relatives about what it was like to live at the home. Many of the people who lived at the home were not able to tell us in detail, about their care plans, because of their complex needs. However, we observed how staff interacted with people and how they supported them to maintain their daily lives.
We reviewed two peopleâs care plans and daily records to see how their care was planned and we observed how care and support were delivered in the communal areas.
We spoke with the cook, two care co-ordinators, a lifestyle coach and three enablers about what it was like to work at the home. A lifestyle coach is a member of staff who supports people to live their lives in the way they prefer. An enabler is a member of staff who supports people with their everyday needs, including personal care.
We spoke with the registered manager, an external trainer and a senior manager from the providerâs home management team about how they were reassured they provided a quality service.
We checked whether staff were recruited safely and trained to deliver care and support appropriate to each personâs needs. We reviewed the results of the providerâs quality monitoring system to see what actions were taken and planned to improve the quality of the service.
Last updated 08:58:46 15th Mar 2018 - Update Now
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