Mill House

Barley Mill Road
Shotley Bridge
Durham DH8 8SE

Telephone: (01207) 509274

Care Types: Care HomeLearning disability/autismSensory ImpairmentYounger Adults

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Last updated 16 January 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection took place on 15 August and 5 September 2017 and was unannounced. We spoke with relatives and other professionals by phone on 21 August 2017 to seek their views.

The inspection team consisted of an adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before we visited the home we checked the information we held about this location and the service provider, for example we looked at the inspection history, safeguarding notifications and complaints. A notification is information about important events which the service is required to send to the Commission by law. We also contacted professionals involved in caring for people who used the service; including local authority commissioners.

Prior to the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During our inspection we carried out observation of people who used the service and the staff interactions with them. We spoke with seven staff including the regional manager, the registered manager, the team leader and four care staff. We also spoke with four relatives and three professionals including care managers and advocates. We reviewed three people’s care documents in detail and looked at other records maintained by the provider in association with the regulated activity. We checked the home to ensure it was clean and the risks of cross infection were reduced

Last updated 02:58:45 11th Nov 2018 - Update Now

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