Registered Manager: Marie Reeve
Provider Name: Care UK Community Partnerships Ltd
Care home beds: 60
Mills Meadow is a modern, welcoming home, situated in Framlingham, Suffolk.
Every aspect of the home has been designed to enable residents to continue living a fulfilling and meaningful life.
The home, which opened in 2015, provides residential, dementia and short-term respite care for older people. The Mills Meadow Club, on the same site as the care home, also offers day care to older people in the local area.
The care home has its own coffee shop and cinema, so residents can continue to enjoy a great lifestyle without leaving the comfort of Mills Meadow. Likewise, if they want to be pampered, there is also the hair and beauty salon.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Our previous inspection of 30 April 2015 found that improvements were needed to ensure people were consistently supported by sufficient numbers of staff with the knowledge and skills to meet their needs. Further improvements were needed to provide people with a positive meal time experience and to ensure their wellbeing and social needs were met. There was also concern that peopleâs records did not consistently reflect changes to their needs and preferences. Systems in place to monitor the quality and safety of the service provided required improvement to drive the service forward. The provider wrote to us and told us how they were addressing these shortfalls.
This inspection took place on 7 September 2016, was unannounced, and undertaken by two inspectors, a specialist advisor who had knowledge and experience in nursing and dementia care and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Prior to the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed information we had received about the service such as notifications. This is information about important events which the provider is required to send us by law.
We observed the interaction between people who used the service and the staff. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who may not be able to verbally communicate their experience of the service with us.
As part of the inspection we spoke with 20 people who used the service and five relatives visiting the service. We also spoke with the providerâs regional director, the registered manager, the deputy manager and 18 members of staff from the care, catering, housekeeping and maintenance teams. In addition we received electronic feedback from three community professionals and three health and social care professionals.
To help us assess how peopleâs care needs were being met we reviewed 10 peopleâs care records. We also looked at records relating to the management of the service, recruitment, training, and systems for monitoring the quality of the service.
Last updated 08:20:36 21st Mar 2018 - Update Now
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