Mills Meadow

Mills Meadow

Fore Street
Suffolk IP13 9DF

Telephone: 0333 321 1983

Registered Manager: Marie ReeveManager:
Provider Name: Care UK Community Partnerships Ltd
Care home beds: 60

Care Types: Care Home with NursingDementiaMental HealthOlder PeoplePhysical Disability

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Last updated 13 October 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Our previous inspection of 30 April 2015 found that improvements were needed to ensure people were consistently supported by sufficient numbers of staff with the knowledge and skills to meet their needs. Further improvements were needed to provide people with a positive meal time experience and to ensure their wellbeing and social needs were met. There was also concern that people’s records did not consistently reflect changes to their needs and preferences. Systems in place to monitor the quality and safety of the service provided required improvement to drive the service forward. The provider wrote to us and told us how they were addressing these shortfalls.

This inspection took place on 7 September 2016, was unannounced, and undertaken by two inspectors, a specialist advisor who had knowledge and experience in nursing and dementia care and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Prior to the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We reviewed information we had received about the service such as notifications. This is information about important events which the provider is required to send us by law.

We observed the interaction between people who used the service and the staff. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who may not be able to verbally communicate their experience of the service with us.

As part of the inspection we spoke with 20 people who used the service and five relatives visiting the service. We also spoke with the provider’s regional director, the registered manager, the deputy manager and 18 members of staff from the care, catering, housekeeping and maintenance teams. In addition we received electronic feedback from three community professionals and three health and social care professionals.

To help us assess how people’s care needs were being met we reviewed 10 people’s care records. We also looked at records relating to the management of the service, recruitment, training, and systems for monitoring the quality of the service.

Last updated 05:39:22 18th Oct 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Mills Meadow exterior view
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