Mockley Manor Care Home

Forde Hall Lane
Ullenhall
Henley In Arden
Warwickshire B95 5PS

Telephone: (01564) 742325
Website: www.coatewatercare.co.uk

Provider Name: Coate Water Care Company (Church View Nursing Home) Limited
Care home beds: 52

Care Types: Care Home with NursingDementiaOlder PeoplePhysical Disability


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Last updated 8 February 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 17 and 18 January 2017 and was unannounced. The inspection was undertaken by two inspectors, a specialist advisor and an expert-by-experience. An expert-by-experience is a person who has personal experience of using, or caring for someone who uses, this type of service. A specialist advisor is a qualified health professional.

The provider had completed a provider information return (PIR) before our previous inspection, so we did not ask them to resubmit this information. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We reviewed the information we held about the service. We looked at information received from relatives, the local authority commissioners and the statutory notifications the registered manager had sent us. A statutory notification is information about important events, which the provider is required to send to us by law. Commissioners are people who work to find appropriate care and support services, which are paid for by the local authority.

We spoke with 14 people and two relatives about what it was like to live at the home. We spoke with the deputy manager, a nurse, six care staff, two support staff and a volunteer about what it was like to work at the home. We spoke with the registered manager, operations manager and operations director about their management of the service. We observed care and support being delivered in communal areas and we observed how people were supported at lunchtime.

Many of the people who lived at the home were not able to tell us in detail about how they were cared for and supported because of their complex needs. However, we used the short observational framework tool (SOFI) to help us assess whether people’s needs were appropriately met and to identify if people experienced good standards of care. SOFI is a specific way of observing care to help us understand the experiences of people who could not talk with us.

We reviewed four people’s care plans and eight people’s daily records to see how their care and treatment was planned and delivered. We checked whether staff were recruited safely, and trained to deliver care and support appropriate to each person’s needs. We reviewed the results of the provider’s quality monitoring system to see what actions were taken and planned to improve the quality of the service.

Last updated 07:30:24 17th Apr 2018 - Update Now

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