Cheshire SK10 5AQ
Telephone: (01625) 574177
Registered Manager: Abdoh, Jane Elizabeth
Provider Name: Bupa Care Homes (GL) Limited
Care home beds: 40
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 3 and 4 December 2018 and was unannounced. The inspection was carried out by one adult social care inspector, a Specialist Nurse Advisor and an expert-by-experience on the first day of inspection and one adult social care inspector on the second day of inspection. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, we checked information that we held about the service and the service provider. We viewed the provider information return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We invited the local authority to provide us with any information they held about Mount Hall. We used this information to help us plan our inspection.
During the inspection, we used a number of different methods to help us understand the experiences of people living in the home.
We spoke with a total of 13 people living there, five visiting relatives and friends and 12 members of staff including the registered manager, the regional director, regional support manager, quality support manager, clinical services manager, the chef, one nurse, the activities co-ordinator and four members of care staff. We spoke to two visiting health professionals.
Throughout the inspection, we observed how staff supported people with their care during the day.
We used the Short Observational Framework for Inspection (SOFI) and undertook a SOFI during the course of the inspection. SOFI is a way of observing care to help us understand the experience of people who could not talk to us.
We looked around the service as well as checking records. We looked at a total of five care plans. We looked at other documents including policies and procedures; staffing rotas; risk assessments; complaints; staff files covering recruitment; training; maintenance records; health and safety checks; minutes of meetings and medication records.
Last updated 02:58:19 21st Jan 2019 - Update Now
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