My Homecare Durham Ground Floor
Prospect House, Prospect Business Park
County Durham DH8 7PW
Registered Manager: Mrs Elaine Armstrong
My Homecare Durham is an award-winning Domiciliary Care Company offering quality Domiciliary Care, Live In Care and Befriending services across the North East.
Our mission is to meet the needs of people who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes.
Our My Homecare Carers are available throughout County Durham and we provide a comprehensive care service for people who need our help and assistance. From simple visits for domestic assistance, through to full complex care 24 hour packages.
We provide various care services including Live In Care, Live In Care is often an ideal solution for you or a loved one who needs more intensive support and care whilst wishing to remain living in the comfort of their own home.
Now introducing our new service My Homecare Angels, it is not only individuals we care for, but we also offer cleaning and domestic assistance for your home too.
Our Angels can help with regular cleaning, one off cleaning, laundry, meal provision, to pop in checks.
Our team of Angels are employed and trained by My Homecare Durham who are regulated and Care Quality Commission compliant with a “GOOD RATING”. All of our staff have a DBS police and employment history checks. Our care staff and Angels are fully insured for any eventuality in your home.
My Homecare Durham is a private limited company. It was established in 2014 to meet the care and support needs of people wishing to maintain their independence and continue living in their own home across the County Durham area. Registered with the Care Quality Commission, the company provides domiciliary care and live in care services, where required.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was announced. We gave the service 48 hoursâ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.
On 18 July 2018, we spoke with people and their family members during telephone conversations. Inspection site visit activity took place on 19 July 2018. It included a visit to the location to speak with the registered manager and to review care records, policies and procedures and carried out face to face interviews with staff. The inspection was carried out by one adult social care inspector and an expert by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before our inspection we reviewed all the information we held about the service, including previous inspection reports. We also examined notifications received by the Care Quality Commission. We contacted the local authority safeguarding and commissioning teams and Healthwatch. Healthwatch are a consumer group who champion the rights of people using healthcare services.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we spoke with the registered manager, the operations manager, a supervisor, and five care staff. We spoke with nine people who used the service and seven relatives over the telephone.
We looked at six peopleâs care plans, risk assessments, three staff files, policies and procedures, surveys, meeting minutes, the scheduling system and associated processes.
Last updated 08:58:47 22nd Jan 2019 - Update Now
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