My Homecare Durham

My Homecare Durham

My Homecare Durham Ground Floor
Prospect House, Prospect Business Park
Durham
County Durham DH8 7PW

Website: https://durham.myhomecare.co.uk/

Registered Manager: Mrs Elaine Armstrong

Care Types: Care in your HomeOlder PeopleYounger Adults


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Last updated 8 August 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection was announced. We gave the service 48 hours’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

On 18 July 2018, we spoke with people and their family members during telephone conversations. Inspection site visit activity took place on 19 July 2018. It included a visit to the location to speak with the registered manager and to review care records, policies and procedures and carried out face to face interviews with staff. The inspection was carried out by one adult social care inspector and an expert by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before our inspection we reviewed all the information we held about the service, including previous inspection reports. We also examined notifications received by the Care Quality Commission. We contacted the local authority safeguarding and commissioning teams and Healthwatch. Healthwatch are a consumer group who champion the rights of people using healthcare services.

We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection we spoke with the registered manager, the operations manager, a supervisor, and five care staff. We spoke with nine people who used the service and seven relatives over the telephone.

We looked at six people’s care plans, risk assessments, three staff files, policies and procedures, surveys, meeting minutes, the scheduling system and associated processes.

Last updated 08:58:47 22nd Jan 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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