Registered Manager: Simpasa, Elinaty
Provider Name: Regency Healthcare Limited
Care home beds: 30
At Newlands Hall residential care home we provide permanent long-term care as well as short-term option that offers a welcoming, warm and comfortable place to stay.
At the Newlands Hall, our approach to care is the same as in other homes managed by Regency Healthcare. The home is registered for 30 residents.
Newlands Hall is furnished to a good standard throughout, with spacious rooms and quite lounges for residents where they can meet chat or simply have quite time in cosy chairs. There are books and magazines available for residents. All our lounges are equipped with TVs for residents as well as catering for other activities. Our delicious home cooked meals are served in the beautifully panelled dining rooms. However, residents have the choice to have their meals served in their own rooms. All the bedrooms are bright and airy and attractively decorated. Also we have double rooms for couples or those who wish to share.
The home has a well-maintained garden with safe access to the main gate. The on-site parking is available for residents and visitors.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 15 January and 18 January 2018,the first day was unannounced. The inspection team consisted of an adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience on this occasion had experience of using health and social care services. The inspector also visited the home again on 18 January 2018. This visit was announced and was to ensure the manager would be available to meet with us.
Prior to our inspection visit we reviewed the serviceâs inspection history, current registration status and other notifications the registered person is required to tell us about. We contacted commissioners of the service, safeguarding and Healthwatch to ascertain whether they held any information about the service. This information was used to assist with the planning of our inspection and inform our judgements about the service. On this occasion we had not asked the provider to complete a Provider Information Return (PIR).
We used a number of different methods to help us understand the experiences of people who lived in the home. We spent time in the lounge and dining room areas observing the care and support people received. We spoke with eight people who were living in the home, one visiting relative and to a visiting healthcare professional. We also spoke with the operations manager, registered manager, deputy manager, one care assistant, the activity organiser, cook, laundry assistant and maintenance person. We reviewed six staff files, six peopleâs care plans in detail and a further care plan for specific information. We looked also looked at eight peopleâs medication administration records and a variety of documents which related to the management and governance of the home.
Last updated 03:12:09 20th Sep 2018 - Update Now
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