Newlands Hall

Newlands Hall

High Street
Heckmondwike
West Yorkshire WF16 0AL

Telephone: (01924) 407247
Website: www.rhcl.co.uk

Registered Manager: Simpasa, Elinaty
Provider Name: Regency Healthcare Limited
Care home beds: 30

Care Types: Care HomeDementiaOlder PeoplePhysical DisabilityYounger Adults


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Overall
Requires improvement

Read overall summary
Last updated 16 March 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 15 January and 18 January 2018,the first day was unannounced. The inspection team consisted of an adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience on this occasion had experience of using health and social care services. The inspector also visited the home again on 18 January 2018. This visit was announced and was to ensure the manager would be available to meet with us.

Prior to our inspection visit we reviewed the service’s inspection history, current registration status and other notifications the registered person is required to tell us about. We contacted commissioners of the service, safeguarding and Healthwatch to ascertain whether they held any information about the service. This information was used to assist with the planning of our inspection and inform our judgements about the service. On this occasion we had not asked the provider to complete a Provider Information Return (PIR).

We used a number of different methods to help us understand the experiences of people who lived in the home. We spent time in the lounge and dining room areas observing the care and support people received. We spoke with eight people who were living in the home, one visiting relative and to a visiting healthcare professional. We also spoke with the operations manager, registered manager, deputy manager, one care assistant, the activity organiser, cook, laundry assistant and maintenance person. We reviewed six staff files, six people’s care plans in detail and a further care plan for specific information. We looked also looked at eight people’s medication administration records and a variety of documents which related to the management and governance of the home.

Last updated 08:16:21 18th Jun 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Newlands Hall