Whites Row
Warwickshire CV8 1HW

Telephone: (01926) 859600

Registered Manager: Bonnie Burbury
Provider Name: WCS Care Group Limited
Care home beds: 26

Care Types: Care HomePhysical Disability

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Read overall summary
Last updated 6 October 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection visit took place on 20 and 25 July 2016. The first day of our inspection visit was unannounced and the second day was an announced visit. This inspection was conducted by two inspectors and an expert-by-experience. An expert-by-experience is someone who has personal experience of using, or caring for someone who has used this type of service.

We reviewed the information we held about the service. We looked at information received from statutory notifications the provider had sent to us and information from the commissioners of the service. A statutory notification is information about important events which the provider is required to send to us by law. Commissioners are representatives from the local authority who find appropriate care and support services which are paid for by the local authority. Commissioners gave us information about the service that reflected our findings.

We reviewed the information in the provider’s information return (PIR). This is a form we asked the provider to send to us before we visited. The PIR asked the provider to give some key information about the service, what the service does well and improvements they planned to make. We found the PIR reflected the service provided.

We spoke with ten people who lived at the home, one person’s relative and three visiting health professionals. We also spoke with five care staff, the chef, and members of the management team including the registered manager, the deputy manager, a service manager and the head of care and quality.

We looked at a range of records about people’s care including four care files. We looked at other records relating to people’s care such as medicine records and daily monitoring charts. This was to assess whether the care people needed was being provided.

We reviewed records of the checks the manager and the provider made to assure themselves people received a quality service. We also looked at personnel files for two members of staff to check that safe recruitment procedures were in operation, and staff received appropriate support to continue their professional development.

Last updated 08:11:57 18th Oct 2018 - Update Now

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WCS Care Newlands