Nightingale Court

11-14 Comberton Road
Worcestershire DY10 1UA

Provider Name: Far Fillimore Care Homes Ltd
Care home beds: 43

Care Types: Care HomeDementiaOlder People

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Last updated 17 January 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 13 November 2017 was unannounced. The inspection team consisted of an inspector and an expert by experience. The expert by experience was a person who had personal experience of caring for someone who had similar care needs to people who lived at the home. The inspector returned to conclude the inspection on 16 November 2017.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form the provider completes to give some key information about the service, what the service does well and improvements they plan to make. The provider returned the PIR and we took this into account when we made the judgements in this report.

As part of the inspection we reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us by law.

We sought information about the service from the local authority and Healthwatch. The local authority has responsibility for funding people who used the service and monitoring its quality. Healthwatch is an independent consumer champion, which promotes the views and experiences of people who use health and social care.

We spent time with people in communal areas of the home and saw how the care provided. In addition we spoke with 17 people who lived at the home and six relatives. In addition we used the short observational framework tool (SOFI) to help us assess whether people's needs were appropriately met and to identify if people experienced good standards of care. SOFI is a specific way of observing care to help us understand the experiences of people who could not talk with us.

We spoke with the registered manager and a range of staff including the facilities manager, the cook and 4 care staff. We looked at various documents and written records. These included sampling four people's care records, staff training and recruitment records and minutes of meetings with staff. We spent time with a staff member during their medicine round and looked at how medicines were administered, stored and disposed of. In addition, we looked how complaints and compliments were followed through by the provider.

We also looked at information about how the provider and registered manager checked the quality of the service provided and how they followed through areas for improvement. The documentation we saw included surveys, checks on different aspects of the service provided to continually improve the quality of care and people’s experiences.

Last updated 08:44:56 18th Apr 2018 - Update Now

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