Normanhurst Residential Home

26 High Town Road
Berkshire SL6 1PB

Telephone: (01628) 632618

Registered Manager: Woodbridge, Nina Elizabeth
Provider Name: Normanhurst Care Limited
Care home beds: 23

Care Types: Care HomeDementiaOlder People

Normanhurt Residential Home Maindenhead Berkshire, provides residential nursing care and high standards of care and make our residents feel valued and special.

Normanhurst in Maidenhead is a high quality residential home specialising in dementia care in Berkshire for elderly people.

We are proud to provide excellent, 3 star care, and are recommended as one of the best residential care homes in Berkshire with kind and professional staff who always treat our service users with care and respect.

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Last updated 20 December 2018
The inspection:

• We carried out our inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. Our inspection checked whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

• Our inspection was completed by one adult social care inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Our expert-by-experience was familiar with the care of older adults in residential care homes.

Service and service type:

• Normanhurst Residential Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement.

• CQC regulates both the premises and the care provided, and both were looked at during this inspection.

• The service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. At the time of our inspection, a manager was registered with us.

Notice of inspection:

• Our inspection was unannounced.

• The inspection site visit occurred on 13 November 2018.

What we did:

• Our inspection was informed by evidence we already held about the service. We also checked for feedback we received from members of the public, local authorities and clinical commissioning groups (CCGs). We checked records held by Companies House, the Food Standards Agency and the Information Commissioner’s Office (ICO).

• We asked the service to complete a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

• We spoke with four people and three relatives.

• We spoke with the provider, registered manager, three care workers, activities coordinator and cook.

• We reviewed three people’s care records, a staff personnel file, two medicines administration records and other records about the management of the service.

• We asked the provider to send us further information after our inspection. This was received and used as evidence for our ratings.

Last updated 03:44:24 19th Feb 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »