53a Station Road
Suffolk NR34 9QH
Telephone: (01502) 714405
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 27 September 2017 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure the registered manager would be available to speak with us.
The inspection was carried out by two adult social care inspectors and two experts by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Our experts by experience had experience of caring for older people and people with on going health conditions.
Prior to this inspection, we reviewed all the information we held about the service, including data about safeguarding and statutory notifications. Statutory notifications are required to be submitted by the provider to the Care Quality Commission to advise of important events. We spoke with the two local authorities who commission care from the service to gain their feedback about the care and support people received.
During the inspection we spoke with 21 people who used the service and 17 relatives. We also spoke with five care staff, a field care assessor, a member of office staff, the registered manager, the clinical services manager and the regional director. We looked at the care records of four people. We also looked at the quality audit tools and data management systems the provider used and staff records.
Last updated 08:41:17 19th May 2018 - Update Now
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